Affiliate Data System Customer Service/Trainer

Position Overview: The Affiliate Data System Customer Service/Trainer provides support and training for Parents as Teachers Penelope database users. This full-time position requires a diverse skill set and will be working with Parents as Teachers Penelope database customers on a daily basis.     

Essential Duties & Responsibilities:

  • Respond to help desk inquiries by email and phone
  • Create and distribute basic reports
  • Deliver webinars and in-person trainings.
  • Create training materials, including user guides and videos

Education and/or Experience:

  • Prefer Bachelor’s degree or equivalent in information technology, education or related fields
  • 3-5 years of experience in: technical customer service and/or training; or providing, monitoring or evaluating services to families

 

Other Abilities:

  • Strong organizational, interpersonal, customer service and written and oral communication skills
  • Presentation and training skills both in person and web-based
  • Knowledge of databases (MS SQL or Postgresql preferred)
  • Understanding of adult learning theory
  • Must be able to problem solve and synthesize information

Computer Skills: 

  • Proficiency in database software; presentation software; internet navigation; and word processing software.  Familiarity with Windows 10 and Office 2016 is preferred.
  • Proficiency with Excel, including use of pivot tables and formulas is preferred.
  • Working knowledge of Penelope database is preferred
  • Familiarity with Adobe Presenter Video Express preferred
  • Working knowledge of Aptify (membership management software) preferred

Language Skills:

  • Ability to effectively listen, write, speak, and appropriately present information and respond to questions from groups of managers, clients and customers.

Travel: Some travel may be required.

Work Environment: The noise level in the work environment is usually moderate.

 

APPLICATION INFORMATION

Interested candidates should submit a cover letter and resume/curriculum vitae, along with names/contact information of three references, and salary requirements, to jobs@ParentsAsTeachers.org.